What constitutes quality in an influencer?

One of Influencer50’s criteria by which we score and rank influencers is Quality of Impact. But what is 'quality' in terms of influence?

Firstly, quality is not an all-or-nothing concept. It might be obvious if an individual has a lot of it, or none at all, but what about the large grey area in the middle?

We use Robert Cialdini’s book (bible?) on influence to provide the framework for our Quality measure. In his discussion on authority, Cialdini poses two questions:

1. Is this person truly an expert (measured by the person’s credentials and the relevance of those credentials to the matter in hand)?
2. How truthful can we expect the expert to be?

We simplify these to 'Expertise' and 'Independence.'

In the book we discuss the relative importance of these two dimensions, and offered the following diagram:



The diagram implies that 100% expertise and 0% independence means that influence is severely constrained. Similarly, 0% expertise and 100% independence also represents low influence. But is this true in the real world?

There are many cases where people have 100% independence and 0% expertise. My own influence on the wine trade is a good example of this (never trust my wine suggestions), and it translates (intuitively) to low influence. But is the converse true? I think I’d rather buy wine from an expert who works for a wine producer, even if they recommend their own wine. In fact, I’d surprised if they didn’t. As long as they’ve declared their interest I know that the advice I’m getting is trustworthy, if qualified.

Back in the real world, can vendors be influence on the market? Absolutely. No-one expects them to be independent, but they can demonstrate their ample expertise, and be influential.

So the relationship between expertise and independence looks more like this:



In other words, you’ve got to have some minimum level of relevant expertise to be influential at all. Independence increases influence, but it is not a pre-requisite for it.

Influence, independence and impact

Good post from Jon on the influence, independence and impact of analysts. It comes spookily hot on the heels of Alan PS's note on the independence of analysts. That this issue still pops up decades after it was first raised undermines the credibility of the analyst industry. When I was at Ovum, we declined to take money from vendors for white papers, but changed our minds several times during my time there (1995-2004). At IDC (2004-2006) we happily and regularly took money from vendors for white papers. At both organisations we claimed independence.

At Influencer50 we are, not surprisingly, focused on influence. But it's always important to say what we mean when we try to identify and measure it. We think independence and impact are constituents of influence. A lack of independence erodes influence, but doesn't eliminated it. There are plenty of folks working at vendor firms that are themselves influential, but you wouldn't expect them to be independent. Vested interest, as long as it's declared, is the key issue.

The main issue is, then, transparency. So, come on analysts. Why not declare the extent of revenue from vendors. Name your clients and the proportion of revenues they contribute.

Perhaps the IIAR could define (or rate?) analyst firms on their independence...