More on Net Promoter adoption

Interesting post on NPS here.

At Influencer50 we've rolled out our NIPS service - NIPS = Net Influencer Promoter Score. It's based on the premise that influencer promoter scores should predict a customer-orientated NPS.

NIPS is a combination of NPS and the Delphi method to consensus-based forcasting. Basically, it's ascientific approach to prove what all good consultants know - that if you talk to enough knowledgeable people eventually you become knowledgeable yourself (and can then sell that expertise).

The trick is knowing which people are the ones to talk to...